Four senior engineers. Forty clients, maximum. That's the whole model.
All IT Service exists because we watched small businesses get the worst of both worlds: enterprise MSP bureaucracy at boutique prices, or a one-person shop with no depth. We built the alternative.
Why we stay small on purpose
Most IT providers scale by hiring junior technicians and putting them between you and the people who know what they're doing. Response times stretch, context gets lost in ticket hand-offs, and your "account manager" changes every year. We made the opposite bet: keep the team senior, cap the client roster at 40 companies, and let the economics of not having a call center pay for genuinely fast, expert service.
Each of our four consultants has more than a decade running business IT — across managed services, in-house teams, and cloud consulting. Everyone does support, everyone does projects, everyone knows every client environment. When you call, the person who answers can fix the problem, because there's no one else to escalate to — and no need.
What we believe
- Response time is the product. Every promise on this site is downstream of one operational choice: fewer clients per engineer than anyone we compete with.
- Plain English or it didn't happen. Reports, quotes and advice you can read without a translator. If we can't explain a recommendation simply, we haven't finished thinking about it.
- Sell nothing we wouldn't run ourselves. No commission-driven recommendations, no shelfware. Vendor margins, where they exist, are disclosed.
- Say no early. If we're the wrong fit — you need 24/7 SOC coverage, or 500-seat scale — we'll tell you in the first call and point you somewhere better.
The team
We'll introduce the specific consultants working with you during your assessment call — including who your primary and backup contacts would be. (Photos and bios are the one thing we keep off the website; our clients' security questionnaires taught us that publishing your admins' identities is free reconnaissance for phishers.)
Practical details
- Support hours: Monday–Friday, 8am–6pm, with an emergency line for managed clients evenings and weekends.
- Remote-first across the region, on-site for hardware, moves and onboarding.
- Insured: professional indemnity and cyber liability. Certificates available on request.
Meet us on a 45-minute call
The assessment doubles as an interview — of us. Ask anything; we'll show you real reports from real (anonymized) clients.