IT support & helpdesk
Every ticket goes straight to a senior engineer who already knows your environment. No tiers, no scripts, no "have you tried restarting?" theatre.
What our helpdesk handles
People problems
Locked accounts, forgotten passwords, email trouble, printing, "my laptop is slow", new-starter setups, leaver lockouts. The everyday friction that eats your team's time.
System problems
Server errors, failing disks, network drops, software crashes, sync failures. Monitoring usually tells us before you do — many tickets open and close before you notice.
Urgent problems
Outages, suspected phishing or compromise, data loss. These jump the queue immediately, and managed clients have an evening/weekend emergency line for outage-level issues.
Small team, faster fixes — here's the math
A traditional MSP routes your call to a Tier 1 agent who logs it, tries a script, then escalates. Each hand-off loses context and adds hours. Our model removes the hand-offs entirely: the engineer who answers has full access to your documentation, your monitoring data and the authority to fix the problem. That is why our same-day resolution rate is 93% — and why we cap our client roster at 40 companies rather than hiring a Tier 1 desk.
Remote-first, on-site when it matters
Around 95% of issues are resolved remotely within minutes. For the rest — hardware swaps, office moves, cabling — we schedule on-site visits, included in fully managed plans. You never pay travel surcharges for problems we could have prevented.
Frequently asked
Do you offer one-off support without a contract?
Yes — hourly support and fixed-price projects are available. Managed clients get priority queuing, so during busy periods contract clients come first.
What are your support hours?
Monday to Friday, 8am–6pm. Fully managed clients also get an emergency line for outage-level issues on evenings and weekends.
Can employees contact you directly?
Yes. Every member of staff can raise issues by phone, email or portal — no funnelling through one internal person unless you prefer it that way.
Do you support Mac and Windows?
Both, plus mobile devices. Most client fleets are mixed, and our tooling covers Windows, macOS, iOS and Android.
See where your IT stands
A 45-minute assessment and a written report of risks, costs and quick wins. Free, and useful even if you never hire us.